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Uploading Documents - Best Practices

At certain points, we may ask you to upload documentation for identification and verification purposes, or to meet regulatory requirements.

In this article, you’ll find some basic instructions for uploading documents, best practices, and common errors to avoid to make sure your request is processed as quickly as possible.

How To

  1. Click on the +Upload button
documents needed for fund transfer

2. Browse for the file you need, and click Open

how do I upload my drivers license

3. You will see the file name in the field beside the button. You can cancel an upload or remove a document by clicking the X beside the file name.

Confirm your identity

That's it! You can continue filling out the form. Continue reading to learn more about best practices and what to avoid to make sure your transaction moves forward as quickly and smoothly as possible.

Best Practice

When you scan or take a picture of a document, please make sure that

  • the text is clear and readable
  • all four corners are visible
  • if it’s an ID, it’s in full color

All documents we receive must be valid (not expired).

For example:

The document is complete, signed, easily readable, and well lit. The ID is clear and in full color.

best practices for uploading documents

Common Errors

Missing important information like dates, signatures, or other relevant details.

common errors when uploading documents

The image is either too bright or too dark:

examples of errors - image too dark or too light

The document is cut off, blurry or damaged:

error document cut off blurry or damaged

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