Let's find you an answer

General FAQs

• What are your Support hours?
• What's my PIN and how do I find it?
• How do I reset my password?
• Regulation & Security

Fund Transfers

• Is there a minimum transfer amount?
• How do I cancel a transfer?
• How long does a transfer take?
• The bank rejected my transfer, what now?

Pricing & Fees

• How much does it cost to transfer funds?
• Does the exchange rate change?
• Bank rejection & refund policy