Receiving banks can sometimes reject a transfer - here's how to resolve the issue
Receiving banks can sometimes reject a transfer for a number of reasons, like incorrect recipient details, closed accounts, or others.
If a receiving bank rejects your transfer, you have two options:
- You can either correct the issues found by the receiving bank and resend the funds
2. You can request a refund from our team.
Important: When a receiving bank rejects a transfer, for any reason, we charge a handling fee of either 0.15% of the transfer amount, or the fixed transfer fee, depending on the transfer amount.