1. Fund Transfers

The bank rejected my transfer, what now?

Receiving banks can sometimes reject a transfer - here's how to resolve the issue

Receiving banks can sometimes reject a transfer for a number of reasons, like incorrect recipient details, closed accounts, or others.

If a receiving bank rejects your transfer, you have two options:

  1. You can either correct the issues found by the receiving bank and resend the funds

OR

2. You can request a refund from our team.

Important: When a receiving bank rejects a transfer, for any reason, we charge a handling fee of either 0.15% of the transfer amount, or the fixed transfer fee, depending on the transfer amount.