From the time you submit a transfer request, we lock in the exchange rate for 48 hours to protect you from rate fluctuations.
To set exchange rates, we use the global spot exchange rate that refreshes every 30 seconds. This means that while you fill out the transfer request form, you may see a message notifying you that the exchange rate has changed.
From the moment you submit the request, however, we lock in the exchange rate for 48 hours to protect you from rate fluctuations while you gather all the necessary documentation or move the funds to Covercy's account for transfer.
If it takes longer than 48 hours to get everything in order, we'll send you an email notification if the exchange rate changes.
Have questions? We're right here: firstname.lastname@example.org