Sometimes we will reach out to you (either by email, phone call, SMS Text message, or similar) asking for further information or asking you to take a decision regarding an active transfer.
We do our absolute best to be clear and simple with what we ask for, and also that we do not bother you with unnecessary issues. So in case we did reach out, please allow us to help you by being reachable and cooperative.
While getting back to us can be simple as replying back to our support email (or for example by a Facebook message in case you contact us initially via a Facebook message to our page), please provide the information we requested for. Feel free to attach documents or relevant materials in case you believe it may assist the case.
You can also get a hold of us by using one of the contact alternatives as indicated in our Contact Us page.
You can always check your Transfer Activity page to see the most up-to-date information regarding your transfers. Read more about it in the Transfer Activity help page.